Informativa sulle spedizioni

SHIPPING POLICY

Last updated: September 26, 2026

At ALPHA X CROESUS, we take great care in preparing and shipping every order to provide you with an experience that reflects our brand.

1. Order Processing

All orders are carefully prepared within 1–3 business days after payment has been confirmed.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when available.

Orders placed during weekends or public holidays will be processed starting on the next business day.

2. Delivery Times

Delivery times begin from the date your order is shipped.

France: 2–5 business days
Europe: 3–7 business days
International: 5–10 business days

These delivery times are estimates and may vary depending on the carrier, destination, or circumstances beyond our control.

3. Shipping Costs

Shipping costs are automatically calculated at checkout and may depend on your destination and order amount.

Any free shipping offers will be clearly displayed on our website and may be subject to specific conditions.

4. Order Tracking

Once your order has been shipped, a tracking number may be provided to you by email.

You can use this tracking number to monitor the progress of your delivery directly through the carrier's website.

If your tracking information indicates that your package has been delivered but you have not received it, we recommend checking with people around you, your neighbors, or your usual delivery location before contacting our customer service.

5. Shipping Address

Customers are responsible for ensuring that their shipping address is accurate and complete before placing an order.

Once an order has been shipped, it may not be possible to change the delivery address.

If an incorrect or incomplete address is provided by the customer, additional shipping fees may apply for a new delivery.

6. Delivery Delays

The delivery times provided are estimates. Delays may occasionally occur due to weather conditions, periods of high demand, logistical issues, strikes, or other circumstances beyond our control.

If your package appears to be delayed or the delivery time is unusually long, please contact us so that we can assist you and, when necessary, contact the carrier.

7. Damaged Packages

Upon receiving your order, we recommend checking the condition of the package.

If the package appears to be significantly damaged, please contact us as soon as possible and provide photos of the package and the affected products, so that we can review the situation.

8. Undelivered Packages

If your order has not arrived within the expected delivery timeframe, please contact our customer service team and provide:

Your order number;
Your name;
Your shipping address;
Your tracking number, if available.

We will do our best to help you locate your package.

9. Customs Duties and Taxes

For orders shipped outside the European Union, customs duties, taxes, or import fees may be imposed by the authorities of the destination country.

When applicable, these fees are the responsibility of the recipient and are not included in the order price, unless otherwise stated.